Commonly asked questions
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We're sad to see you go... but thank you for being a part of the LFA community! To cancel your account, simply sign in your account and proceed to cancel. If you checked out as a guest and did not create an account upon checkout, then just send us a quick message and we can do it for you.
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No worries! Please follow these directions to log in to your account: Open this link Beneath the login fields, select "manage subscriptions." Enter the email you used to subscribe. Receive your login link. Proceed to your account.
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Please follow these directions to update your mailing address: Open this link Beneath the login fields, select "manage subscriptions." Enter the email you used to subscribe. Receive your login link. Proceed to your account and update your address.
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Yes we do! We will mail to any country in the world. Please note: depending on your country, mail can take awhile to arrive or get lost easily. If this happens, we will resend your letters at no charge to you. We will also process refunds if you are unable to receive your letters.
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I have moved, but letters have still been mailed to my old address.
It is the responsibility of the customer to notify us of an address change, or update their address themselves in their customer dashboard. We will resend letters to the new address going back 3 months (90) days. Any letters that have been mailed past the 90 day mark are not subject to a refund, ... -
I think my letter may be lost.
All monthly letters are mailed between the 10th and the 17th. You should receive your letter by the end of the month. If it is past the end of the month and you still have not received your letter, please contact us to let us know and provide your current mailing address. Sometimes, letters do ge... -
I thought my account was canceled, but I'm still getting billed.
Upon cancellation of your subscription through the customer dashboard, you will receive a cancellation email notification stating that the account has been cancelled. If you have emailed us to cancel the account for you, we will still notify you that the account has been cancelled. You can also l... -
Would you like to order Isabelle's past letters? There are many! All previous letters are available for individual purchase via Paypal. Due to limited quantity, they are reserved for current subscribers of LFA only. Please contact us with your request and we will provide the list for you to choos...
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All monthly letters are mailed between the 10th and the 17th. You should expect to receive your letter by the end of the month, depending on your location. Please keep in mind that international mailings take extra time. If you live anywhere outside of the continental US, allow up to 3 weeks for ...